Privacy Policy

1. Who We Are

2. Information We Collect

The types of information we collect depend on how you interact with MBH:

• Account and contact details: name, role, company name, email address, phone number, login credentials and communication preferences.
• Business and project details: project names, locations, participants, and other information you or your organisation upload to MBH.
• Usage and technical data: IP address, device and browser type, pages viewed, actions taken in the platform, timestamps and other log data that help us operate and improve MBH.
• Support and communication data: messages you send to us (for example via email, forms or in-app chat), feedback and survey responses.

Where required by law or necessary for the services, we may collect limited billing or payment-related information through our payment providers, but payment details are usually processed and stored by those providers, not directly by MBH.

3. How We Use Your Information

We use personal information to:

• Provide, operate and maintain MBH, including setting up user accounts, authenticating users and delivering platform features.
• Manage and support projects created within MBH, including storing project data and enabling collaboration and communication between authorised users.
• Monitor, maintain and improve the performance, security and usability of MBH, including through analytics and troubleshooting.
• Communicate with you about your account, service updates, planned changes, incidents and administrative messages.
• Respond to enquiries, provide support and manage our relationship with you and your organisation.
• Comply with legal, regulatory or contractual obligations, and protect our rights and the rights of others (for example in relation to security, fraud prevention and enforcement of our terms).

We may aggregate or de-identify data so it can no longer reasonably identify an individual and use this for internal reporting, benchmarking and service improvement.

4. Our Legal Basis (Where Applicable)

Where privacy laws require a legal basis for processing (for example under the GDPR), we rely on:

• Performance of a contract: to provide MBH to you or your organisation.
• Legitimate interests: to operate, secure and improve MBH, manage our relationship with you and develop our services, in a way that is proportionate and respects your rights.
• Legal obligations: to meet record-keeping, regulatory or law-enforcement requirements.

5. Cookies and Similar Technologies

MBH and our service providers may use cookies and similar technologies to remember your preferences, keep you signed in, understand how the platform is used and improve performance. You can usually control cookies through your browser settings. Disabling some cookies may affect how MBH functions.

6. How We Share Information

We do not sell your personal information. We may share personal information:

• Within MBH: with our staff and contractors who need the information to operate the platform and support you, under confidentiality obligations.
• With service providers: such as hosting providers, security and monitoring services, analytics tools, email providers, customer support platforms and payment processors, strictly for them to perform services on our behalf.
• With your organisation and authorised users: information you add to MBH is generally available to other authorised users in your organisation, in line with your account settings.
• For legal and safety reasons: where required by law, regulation or legal process, or where we believe disclosure is necessary to protect MBH, our users or others from harm or illegal activity.

Where personal information is shared with service providers or transferred across borders, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections.

7. Data Retention

We retain personal information for as long as necessary to provide MBH to you and your organisation, to meet our legal and contractual obligations, to resolve disputes and to enforce our agreements. When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to any legal requirements to retain it for a longer period.

8. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure, such as access controls, encryption in transit where appropriate, secure hosting and regular monitoring. No system can be guaranteed as completely secure, but MBH aims to maintain security practices that are appropriate to the nature of the information we handle.

9. Your Rights

Depending on your location and applicable laws, you may have rights in relation to your personal information, which can include:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting deletion of your personal information, subject to legal or contractual limits.
• Objecting to or restricting certain types of processing.
• In some cases, requesting a copy of your information in a portable format.

Requests can normally be made through your organisation's administrator or by contacting us directly using the details below. We may need to verify your identity and, in some cases, coordinate with your organisation to respond.

10. Third-Party Links

MBH and our website may contain links to third-party websites or services. These are not controlled by us and are governed by their own privacy policies. We encourage you to review the privacy terms of any third-party services you use.

11. Children

MBH is designed for use by businesses and professionals and is not intended for children. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business needs. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be highlighted on this page and, where appropriate, notified to account holders via the platform or email.

13. Contact Us

If you have any questions about this Privacy Policy or how MBH handles personal information, or if you wish to exercise your privacy rights, please contact us at:

Email: support@mybuildhub.com.au

We aim to respond to all privacy-related queries within a reasonable timeframe.