Who handles NBN and phone connections when building a home?

Step-by-step: Connecting NBN and phone services

• Confirm your NBN technology type

• Use the NBN address checker to find out what type of connection is available at your property:

• FTTP (Fibre to the Premises)

• FTTN (Fibre to the Node)

• FTTC (Fibre to the Curb)

• HFC (Hybrid Fibre Coaxial)

• Fixed Wireless or Satellite (for rural areas)

• The technology type affects installation requirements, speeds, and lead times.

• Prewire during construction

• Your builder or electrician should install:

• Conduits and wall plates for data and phone outlets

• NBN utility box location (external and internal)

• Power points near the NBN equipment

• This ensures your home is “NBN-ready” and avoids costly retrofits later.

• Place an order with a retailer

• Choose a service provider and plan that suits your needs (speed, data, phone options).

• The retailer will coordinate with NBN Co to schedule installation and activation.

• You may need to be on-site for the technician visit, especially for FTTP or FTTC setups.

• Allow time for installation

• Lead times vary depending on location and technology, typically 2 to 4 weeks, but longer in rural or complex sites.

• If NBN infrastructure is not yet available, you may need to wait for network build or use interim solutions like mobile broadband.

What about phone services?

• Most modern phone services are delivered via VoIP (Voice over Internet Protocol), which runs over your NBN connection.

• Traditional copper landlines are being phased out in areas with active NBN.

• Your retailer can bundle phone services with your internet plan if needed.

Bottom line: You order NBN and phone services through a retailer, but it’s crucial to confirm your connection type early and ensure your builder prewires the home correctly. This avoids delays and ensures a smooth transition to high-speed internet once you move in.