What should I do first after a fire or flood damages my home?

Put safety first, then start your records. In order:

• Only return when emergency services say it is safe.
• Do not turn power or gas back on until a licensed electrician or gas fitter has checked them.
• Photograph and video all damage before cleaning or throwing anything out.
• Contact your insurer to lodge a claim and ask for your policy documents.
• Register with your local recovery centre to find out what help is available.

Use the Resilient Home Rebuild roadmap and the Disaster Rebuild Records Checklist in My Build Hub to track each step.