How do I resolve contractual disputes with builders or subcontractors?

Start by writing to the other party and following the dispute steps in your contract. If that fails, your state consumer affairs or fair trading body can often help with mediation, and each state has a tribunal that can hear building disputes. These are NCAT in NSW, VCAT in Victoria, QCAT in Queensland, SAT in WA, SACAT in SA, TASCAT in Tasmania, ACAT in the ACT and NTCAT in the NT. Keep the contract, quotes, variations, photos, messages and payment records. Time limits can apply, and security of payment notices have very short deadlines. Get legal advice before taking formal steps.

In MyBuildHub: keep every contract, variation, invoice, photo and message in your project documents so you can produce a clear record.

Check yourself: your state consumer affairs or fair trading body, the tribunal for your state, and a lawyer.

This is general information only. It is not legal advice, and MyBuildHub is not a law firm. Laws differ by state and change over time. Speak to a lawyer or your state regulator about your situation before you sign or act.